Failed to get info off device timeout

Hi!

I following the steps in this doc: https://docs.edgeimpulse.com/docs/silabs-thunderboard-sense-2
I’m getting stuck at step 3, with the following output:

Edge Impulse serial daemon v1.12.5
Endpoints:
    Websocket: wss://remote-mgmt.edgeimpulse.com
    API:       https://studio.edgeimpulse.com/v1
    Ingestion: https://ingestion.edgeimpulse.com

[SER] Connecting to /dev/tty.usbmodem0004401635311
[SER] Serial is connected, trying to read config...
[SER] Failed to get info off device Timeout when waiting for >  (timeout: 5000) onConnected
[SER] Serial is connected, trying to read config...
[SER] Failed to get info off device Timeout when waiting for >  (timeout: 5000) onConnected
[SER] Serial is connected, trying to read config...
[SER] Failed to get info off device Timeout when waiting for >  (timeout: 5000)

I’m running on MacOS Big Sur v11.2.1 (20D74).

How can I troubleshoot the issue?

@ahosny Have you updated the firmware in step 2? After you drag the file onto the TB004 drive do you see a FAIL.txt file appearing by any chance?

Then, can you run:

$ edge-impulse-run-impulse --raw 

And press the RESET button on the device, and share what you see?

@janjongboom thanks for replying.
I haven’t seen a FAIL.txt file, but I reconnected the device another usb port and it worked.

Thanks for your help!

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