No way of recreating organization after starting enterprise trial

Site Feedback
#1

Feedback Type:

  • [x] Bug Report
  • [ ] Feature Request
  • [ ] General Feedback

Feedback Description:
There seems to be no way of creating an organization I deleted after starting the free enterprise trial.

Context/Use case:
I accidentally created an organization with the wrong name and deleted it in the settings, but there seems to be no way of getting it back.

Problem to be Solved:
Organizations cannot be recreated after being deleted (during the free enterprise trial)

Proposed Changes:
Add the ability to create organizations

Potential Impact:
This would improve usability of the enterprise trial

Related Issues or Feedback:
N/A

Additional Information:
N/A

#2

Hi @fwcd

You can in account settings:
https://studio.edgeimpulse.com/studio/user-settings/organizations

Best

Eoin

#3

…hmm maybe I misread that one @sara.olsson.ei perhaps you know if this is supported to recreate an org with the same name?

Best

Eoin

#4

Unfortunately, that doesn’t work:

image
image1191×406 54.2 KB

#5

Hi @fwcd

So you are now unable to create any organisations, correct?

Let me ask the tech team to check out your account.

Best

Eoin

#6

Hi @fwcd

Can you share the org ID please if you have it? @marcolevrero is going to try to restore your org. It may take a day or so.

Best

Eoin