iPhone 8 not connecting?

raustin · May 30, 2020, 5:04pm

Hello! I just signed up and tried to connect my iPhone 8. The device is connected, and shows on the “Data Acquisition” tab, but I cannot select it? Running iOS 13.4.1. Thanks!

janjongboom · May 30, 2020, 5:23pm

Hey @raustin! Could you add a screenshot of the data acquistion page?

raustin · May 30, 2020, 5:39pm

raustin · May 30, 2020, 5:41pm

When I click “Device”, I see my phone but it looks grayed out and I cannot select it.

janjongboom · May 30, 2020, 6:34pm

Ah, are you doing this from your phone? Once you switch tabs to the studio the data acquisition client loses connection. Best to open the studio on a laptop or tablet, and then open the client on your phone!

raustin · May 30, 2020, 6:53pm

Thanks! I will try that and let you know.