Error using the edge-impulse-daemon

Question/Issue:
I am using the ESP-EYE, and I have already flashed it using the software provided by Edge Impulse. But the problem is when I use the command “edge-impulse-daemon” to connect the device to the edge impulse studio, it gives me the following output:

[SER] Connecting to COM19
[SER] Serial is connected, trying to read config…
[SER] Failed to get info off device Timeout when waiting for > (timeout: 5000) onConnected
[SER] Serial is connected, trying to read config…
[SER] Failed to get info off device Timeout when waiting for > (timeout: 5000) onConnected
[SER] Serial is connected, trying to read config…
[SER] Failed to get info off device Timeout when waiting for > (timeout: 5000) onConnected
[SER] Serial is connected, trying to read config…

board and esptool info:
esptool.py v4.8.1
Found 1 serial ports
Serial port COM19
Connecting…
Detecting chip type… ESP32-S3
Chip is ESP32-S3 (QFN56) (revision v0.1)
Features: WiFi, BLE, Embedded PSRAM 8MB (AP_3v3)
Crystal is 40MHz

edge impulse version: v1.27.1